澳門大學法學院 2023年服務承諾傳單(英文).pdf

Mission  To provide quality and high efficient administrative services to the students of the Faculty of Law (FLL) so as to cope with its continuous development. PP Service Target Groups  Students of FLL;  Potential students of FLL; Performance Pledge PP Service Service Quality Indicator Complete within 5 working days after deadline of application Application for Transfer of Complete within 15 working days Faculty after deadline of application Application for Transfer of Programme Status Management Course Management Application for Withdrawal from Study (Faculty) Application for Deferment of Study (Faculty) Application for Course Exemption / Course Waiver Course Retaking Applications (Master Programme) Scope of Services    Handling applications from students; Addressing students enquiries and providing assistance; Providing students with the most updated Faculty related information, in a timely fashion. Complete within 3 working days Complete within 3 working days Complete within 10 working days Complete within 4 working days Suggestions and Complaints Please send your comments or complaints by either mail, fax or email to:  Dean of FLL; or  Faculty Secretary of FLL; or  FLL Suggestion Box. Address Tel Fax Email Webpage : Room 1003, University of Macau, E32, Avenida da Universidade, Taipa, Macau, China. : (853) 88224767/ 88224779/88228687 : (853) 88222380 : fll.suggestion@um.edu.mo : https://fll.um.edu.mo/ __________________________________________________________________ Please refer to website https://fll.um.edu.mo/about/performance-pledge/ for updated and detailed Performance pledge information. Modified Date: 23/11/2022 Faculty of Law General Office General Office, Faculty of Law, University of Macau